Refund policy

Returns

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition as delivered, with all original tags intact and in its original packaging. A valid receipt or proof of purchase is required.

To initiate a return, please contact us at contact@niqaya.com. Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your item.

Please note that returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us without delay so we can review and resolve the issue promptly.

To process a return or replacement request, an unboxing video is mandatory. This helps us verify the issue and ensure a smooth and fair resolution.

Kindly note that claims without an unboxing video may not be eligible for return or replacement consideration.

Exceptions / Non-Returnable Items

Please note the following items and conditions are not eligible for return:

• Minor colour variations within the same shade are not considered defects. Colours may appear slightly different due to lighting conditions and device display settings.
• Items returned because the customer changed their mind or simply didn’t like the product are not eligible.
• Products damaged during transit by the shipping partner are not eligible for return.
• Items that are tailored, altered, or customized to the customer’s request cannot be returned.
• Items purchased during sales, promotions, or discounted offers are strictly non-returnable.

We encourage customers to review product details carefully before placing an order.

Exchanges

Exchanges are accepted only for items that are defective, damaged, or incorrectly delivered.

To request an exchange, the product must first be shipped back to us for inspection. Once we receive and evaluate the item, and if the claim is verified, a replacement product will be dispatched to your registered address.

Please note that exchanges are subject to product availability and approval after quality inspection.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund request. If the refund is approved, the amount will be credited back to your original method of payment within 10 business days.

Please note that processing times may vary depending on your bank or card issuer, and additional time may be required for the refund to reflect in your account.

If more than 15 business days have passed since your refund approval and you have not received the amount, kindly contact us at contact@niqaya.com for assistance.